Privacy Policy — ac665 Bangladesh

Information We Collect

ac665 collects personal data from players and website visitors in order to operate the Platform, deliver services, comply with legal obligations, and protect the integrity of our gaming environment. The categories of personal data we collect are set out below. We collect only what is genuinely necessary for the stated purpose.

Information You Provide Directly

When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in a promotion, you may provide us with the following types of personal data:

• Identity data: Full legal name, date of birth, gender, and National Identity Card (NID) or passport number.
• Contact data: Email address, mobile phone number, and residential address (including city, district, and postcode within Bangladesh).
• Financial data: Mobile financial service account numbers (bKash, Nagad, Rocket, Upay), bank account details, and transaction records. Card numbers, if applicable, are handled exclusively by our PCI-DSS compliant payment processors and are never stored on ac665 servers.
• Verification documents: Copies of government-issued identification, proof-of-address documents, and source-of-funds documentation submitted for KYC purposes.
• Communications data: Records of your correspondence with ac665 customer support, including live chat transcripts, email exchanges, and support ticket histories.

Information Collected Automatically

When you access the ac665 Platform — whether through a web browser or mobile device — certain technical data is collected automatically as part of standard platform operation:

• Device and technical data: IP address, browser type and version, operating system, device model, screen resolution, and unique device identifiers.
• Usage and behavioural data: Pages visited, games played, time spent on each section of the Platform, betting and wagering history, session duration, click patterns, and feature usage.
• Location data: Approximate geographic location derived from your IP address. We do not collect precise GPS location data.
• Cookie and tracking data: Data collected via cookies, pixel tags, and similar tracking technologies as described in Section 4 of this policy.

Information from Third Parties

In limited circumstances, ac665 may receive personal data about you from third parties, including:

• Payment service providers (e.g., bKash, Nagad) who share transaction confirmation and account verification data with us to process your deposits and withdrawals;
• Identity verification and KYC service providers who confirm the authenticity of documents you submit;
• Fraud detection and anti-money-laundering (AML) screening services that flag accounts or transactions for review;
• Advertising partners who may share aggregated demographic data to help us understand the effectiveness of our marketing campaigns (this does not include individually identifiable data).

How We Use Your Data

ac665 processes your personal data only for specific, legitimate purposes. The table below summarises the primary purposes for which we use personal data and the lawful basis on which each type of processing rests.

Marketing Communications

With your consent, ac665 may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, tournaments, and seasonal offers relevant to Bangladeshi players. You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing that occurred before the consent was withdrawn.

Automated Decision-Making

ac665 uses automated systems to assist with fraud detection, responsible gaming monitoring, and account risk scoring. These systems may flag accounts for human review or, in clear cases of policy violation, trigger automatic account restrictions. Where an automated decision significantly affects you, you have the right to request human review of that decision. Please contact our support team to exercise this right.

Data Sharing & Third Parties

ac665 does not sell, rent, or trade your personal data to any third party for commercial marketing purposes. We may, however, share your personal data with the following categories of recipients where it is necessary for the delivery of our services or required by law:

Service Providers and Data Processors

ac665 engages a number of third-party service providers who process personal data on our behalf, strictly in accordance with our instructions and under contractual data protection obligations. These include:

• Payment processors: Mobile financial service providers (bKash, Nagad, Rocket, Upay) and banking partners process your deposit and withdrawal transactions. These providers handle financial data under their own regulatory obligations.
• KYC and identity verification providers: Third-party services that assist in verifying the authenticity of identity documents submitted by players.
• Fraud and AML screening services: Providers that screen transactions and account activity against sanctions lists, politically exposed person (PEP) databases, and fraud intelligence networks.
• Cloud hosting and infrastructure providers: The technical infrastructure underpinning the ac665 Platform is hosted with reputable cloud service providers. Data is stored on servers with appropriate security certifications.
• Customer support platforms: Live chat and ticketing system providers that power our support function and store support interaction records.
• Analytics providers: Tools that help ac665 understand how players interact with the Platform so we can improve user experience and fix issues efficiently.

Legal and Regulatory Disclosure

ac665 may disclose personal data to regulatory authorities, law enforcement agencies, courts, or other public bodies where we are legally required to do so, where disclosure is necessary to protect the rights or safety of ac665 or third parties, or where we have a good-faith belief that such disclosure is required to prevent fraud, money laundering, or other illegal activity.

Business Transfers

In the event that ac665 undergoes a merger, acquisition, restructuring, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the email address associated with your account, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

Cookies & Tracking Technologies

ac665 uses cookies and similar tracking technologies (including pixel tags, web beacons, and local storage) to operate the Platform, remember your preferences, analyse usage patterns, and deliver relevant content. This section explains what types of cookies we use and the purpose of each.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and store information about your preferences or actions. Cookies set by ac665 are first-party cookies. Cookies set by our service providers (e.g., analytics providers) are third-party cookies.

Categories of Cookies We Use

Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, restrict cookies to specific websites, or receive a notification when a cookie is set. Please note that disabling strictly necessary cookies will impair the functionality of the ac665 Platform and may prevent you from logging in or completing transactions.

Instructions for managing cookies in popular browsers are available on the official support pages for Chrome, Firefox, Safari, and Edge. ac665 is not responsible for the content of third-party browser help documentation.

Data Retention

ac665 retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as is required by applicable legal and regulatory obligations. The following retention periods apply as general guidelines:

• Account and identity data: Retained for the lifetime of your account plus a minimum of five (5) years following account closure, in accordance with standard record-keeping obligations applicable to financial services businesses.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, consistent with anti-money-laundering record-keeping requirements.
• KYC documentation: Retained for the lifetime of your account plus five (5) years. Documents may be retained longer where required by a specific legal or regulatory obligation.
• Customer support records: Retained for three (3) years from the date of the last support interaction, or longer if the interaction relates to a dispute or complaint that remains unresolved.
• Marketing consent records: Retained for as long as necessary to demonstrate your consent and for a reasonable period thereafter to manage any consent-related queries.
• Anonymised analytics data: Aggregate and anonymised usage data from which no individual can reasonably be identified may be retained indefinitely for Platform improvement purposes.

At the end of the applicable retention period, ac665 will securely delete or irreversibly anonymise personal data unless a specific legal obligation requires its continued retention. Where data is retained beyond the standard retention period for legal reasons, access to that data is restricted to authorised personnel only.

Your Privacy Rights

ac665 respects your rights over your personal data. Subject to applicable law and certain legal exceptions, you hold the following rights with respect to the personal data ac665 holds about you:

Right of Access

You have the right to request a copy of the personal data ac665 holds about you, together with information about how that data is used, where it came from, and with whom it has been shared. We will respond to verified access requests within a reasonable timeframe, typically within 30 days of receipt.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You can update certain account details (such as your email address or phone number) directly within your ac665 account settings. For changes to identity or date-of-birth data, please contact our support team with supporting documentation.

Right to Erasure

You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no overriding legal basis for continued processing. This right is subject to legal retention obligations: ac665 cannot delete data that it is legally required to retain, such as financial transaction records held for AML compliance purposes.

Right to Data Portability

Where ac665 processes your personal data based on your consent or on the performance of a contract, and that processing is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that this data be transmitted to another controller where technically feasible.

Right to Object

You have the right to object to ac665's processing of your personal data where that processing is based on legitimate interests, including profiling for direct marketing purposes. Where you object to marketing processing, we will cease processing your data for that purpose immediately. Objections to other forms of legitimate interest processing will be assessed on a case-by-case basis.

Exercising Your Rights

To exercise any of the rights described above, please contact the ac665 support team at [email protected], clearly stating the right you wish to exercise and providing sufficient information for us to verify your identity. We will acknowledge your request promptly and aim to respond substantively within 30 days. Complex or multiple requests may take longer, in which case we will keep you informed of the progress.

Data Security

ac665 takes the security of your personal data seriously and implements a range of technical, organisational, and procedural measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes, but is not limited to, the following measures:

• SSL/TLS encryption: All data in transit between your device and the ac665 Platform is encrypted using SSL/TLS protocols. Look for the padlock icon in your browser address bar when accessing ac665.org.
• Data encryption at rest: Sensitive personal data stored in ac665's systems is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data held by ac665 is restricted on a strict need-to-know basis. Staff members access personal data only insofar as it is required for their specific role. All access is logged and auditable.
• Two-factor authentication (2FA): ac665 offers 2FA for player accounts and requires multi-factor authentication for all staff access to systems containing personal data.
• Regular security assessments: ac665 conducts periodic security reviews and vulnerability assessments of its Platform and internal systems to identify and address potential weaknesses proactively.
• Staff training: All ac665 staff who handle personal data receive regular training on data protection obligations, phishing awareness, and secure data handling practices.
• Incident response: ac665 maintains a data breach response plan. In the event of a security incident that is likely to result in a risk to your rights and freedoms, we will notify affected players promptly via their registered email address and take all reasonable steps to contain and remediate the breach.

While ac665 takes all reasonable precautions to protect your personal data, no digital platform can guarantee absolute security. You are also responsible for maintaining the security of your own account credentials, as described in our Terms & Conditions. If you suspect unauthorised access to your account, please contact us immediately at [email protected].

Policy Updates & Contact

ac665 reviews this Privacy Policy periodically and may update it to reflect changes in our data practices, legal obligations, or operational requirements. When we make material changes to this policy, we will notify registered players via the email address associated with their account and update the "Last updated" date at the top of this document. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

Continued use of the ac665 Platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the revised policy. If you disagree with the changes, you have the right to close your account by contacting our support team before the revised policy takes effect.

Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about how ac665 handles your personal data, please contact our support team using the details below. We are committed to resolving privacy concerns fairly and promptly.

• Email: [email protected]
• Support hours: 24/7 in English
• Timezone: Bangladesh Standard Time (BST, UTC+6)
• Response time: We aim to acknowledge all privacy-related enquiries within 2 business days and to provide a substantive response within 30 days.