At ac665, we believe that gambling should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or personal harm. Our responsible gaming programme gives every Bangladeshi player the tools, guidance, and support they need to stay in control of their play at all times. This page is 18+ only.
Our Responsible Gaming Commitments
Request a voluntary self-exclusion for periods ranging from 30 days to permanent closure. Once activated, your ac665 account will be immediately suspended and all marketing communications will stop.
Set daily, weekly, or monthly deposit limits on your account to keep your spending within budget. Limits take effect immediately when reduced and can only be increased after a mandatory cooling-off period.
Enable timed session reminders that alert you to how long you have been playing. Reality checks encourage you to pause, reflect, and make a conscious choice about whether to continue your session.
Take a short break from the ac665 Platform for 24 hours, 7 days, or 30 days without committing to full self-exclusion. Your account is temporarily inaccessible during the time-out period.
ac665 strictly enforces the legal minimum gambling age of 18 years. All new accounts undergo age verification during the KYC process, and any account found to belong to a minor is closed immediately.
Our dedicated support team is available around the clock in English to help with any responsible gaming concerns, account restrictions, or requests for information about problem gambling resources.
ac665 operates exclusively as an adult platform. Gambling and sports betting services on ac665 are available only to individuals who are aged 18 years or older. This is a non-negotiable requirement and applies to every player registered on the Platform, regardless of location within Bangladesh.
During the registration process, all new players are required to confirm their age and complete Know Your Customer (KYC) verification, which includes submission of a government-issued identity document such as a National Identity Card (NID) or passport. Date-of-birth information provided during registration is cross-checked against the submitted documents.
ac665 also maintains age-verification checks at the point of first withdrawal and may request additional documentation at any stage of the player's lifecycle if the platform's risk monitoring systems flag a potential age-related concern. Employees of ac665 are trained to identify signs of underage access and to escalate such cases promptly to the compliance team.
If you are a parent or guardian and you believe a person under the age of 18 in your care has accessed the ac665 Platform, please contact our support team immediately at [email protected]. We will act swiftly to investigate and close the account.
For the vast majority of players, gambling is a recreational activity — a way to enjoy cricket betting, casino games, and slots as a form of entertainment. However, for some individuals, gambling can develop into a compulsive behaviour that negatively affects their finances, relationships, mental health, and daily functioning. ac665 takes this risk seriously and actively monitors player behaviour for signs that may indicate a developing problem.
Problem gambling does not always manifest in obvious ways. It can develop gradually over time, and many individuals are not aware that their gambling has become harmful until the consequences are already significant. Understanding the warning signs is the first step toward addressing the problem.
If you recognise any of the above signs in yourself or in someone you know, we strongly encourage you to use ac665's player protection tools described in the sections below, or to contact our support team for guidance. Acknowledging that gambling may be becoming a problem is a sign of strength, not weakness, and there is meaningful support available.
ac665 provides a comprehensive suite of player protection tools that every registered player can access directly from their account settings. These tools are designed to help you maintain control over your gambling activity, set clear boundaries, and take breaks when needed. All protective limits and restrictions take effect immediately when set and can be accessed at any time.
Cap the total amount you can deposit into your ac665 account on a daily, weekly, or monthly basis. Once a limit is in place, you cannot deposit beyond that threshold for the chosen period. Reductions apply instantly; increases require a 7-day cooling-off period before they take effect.
Set a maximum loss threshold for a given daily, weekly, or monthly period. When your net losses for the period reach the limit you have defined, your ability to place further bets or wagers is temporarily suspended until the period resets. This tool is particularly effective for managing bankroll risk.
Define a maximum duration for each gaming session. When the session limit is reached, you will receive a notification and your session will end automatically. This prevents extended unintended play and encourages regular breaks from the Platform.
Set a cap on the total amount you can wager per bet or per session. Wager limits give you granular control over individual stake sizes across casino games, sports betting, and slots on the ac665 Platform.
Take a short voluntary break from the ac665 Platform for 24 hours, 7 days, or 30 days. During a time-out, your account is suspended and you will not receive promotional communications. Time-outs cannot be reversed before the selected period expires.
Request a longer-term or permanent exclusion from the ac665 Platform. Self-exclusion options range from 6 months to permanent account closure. During self-exclusion, your account is completely deactivated and all marketing is suppressed. See Section 4 for the full self-exclusion process.
Self-exclusion is one of the most powerful tools available to players who feel that their gambling has become, or is at risk of becoming, a problem. When you self-exclude from ac665, your account is suspended for the duration you choose, preventing you from placing bets, accessing casino games, depositing funds, or participating in promotions. All marketing emails, SMS messages, and promotional notifications are also suppressed immediately upon activation.
ac665 offers self-exclusion periods of 6 months, 1 year, 3 years, 5 years, or permanent exclusion. Permanent self-exclusion cannot be reversed under any circumstances. For fixed-term self-exclusions, the account cannot be reactivated until the full exclusion period has elapsed, and even after the period expires, reactivation requires a deliberate manual request — your account will not automatically reopen.
Setting deposit and spending limits is one of the simplest and most effective ways to ensure that gambling remains within your personal budget. ac665 makes it easy to configure these limits at any time, and we strongly encourage all players — not just those concerned about problem gambling — to use them as a standard financial management practice.
A deposit limit caps the total amount of money you can transfer into your ac665 account within a defined time period. Three period options are available:
All deposit limits are denominated in Bangladeshi Taka (৳). For example, you might set a monthly deposit limit of ৳5,000 to ensure that your total gambling expenditure never exceeds that figure in any given month, regardless of how many individual deposits you attempt to make via bKash, Nagad, Rocket, or bank transfer.
Reducing your deposit limit takes effect immediately — as soon as you confirm the change, the new lower cap applies to your next deposit attempt. Increasing a deposit limit, by contrast, is subject to a mandatory 7-day cooling-off period before the higher limit becomes active. This cooling-off period is intentional: it gives you time to reconsider whether increasing your limit is genuinely what you want to do, and it prevents impulsive decisions made during a losing session from bypassing your responsible gaming protections.
ac665 provides two complementary features designed to interrupt habitual or extended gambling sessions: the Time-Out feature and the Reality Check reminder system. Both are available to all registered players and can be activated at any time through your account settings or by contacting our support team.
A time-out is a temporary voluntary suspension of your ac665 account. It is designed for players who feel they need a short break from the Platform but are not ready to commit to a longer self-exclusion period. Time-out options include:
During a time-out, your account is fully inaccessible: you cannot log in, place bets, deposit funds, or withdraw. Pending withdrawals that were approved before the time-out was activated will be processed normally. All promotional communications are suppressed during the time-out period. A time-out cannot be cancelled or reversed before it expires — this is intentional, to ensure the break has genuine effect.
A reality check is a timed notification that appears on screen during a gaming session to remind you how long you have been playing and how much you have wagered or lost in that session. You can configure reality checks to appear at intervals of 15 minutes, 30 minutes, 1 hour, or 2 hours.
When a reality check notification appears, you are presented with your session statistics and prompted to make a conscious choice: continue playing, or end your session. The purpose is to break the automatic, unthinking rhythm that extended play sessions can create, and to encourage deliberate, informed decision-making about whether to keep going.
If you feel that gambling has become a problem — or if someone close to you is being affected by their gambling behaviour — reaching out for help is the most important step you can take. ac665's support team is available 24 hours a day, 7 days a week, in English, and is trained to handle responsible gaming enquiries with empathy and without judgement.
Our support team can help you activate any of the player protection tools described on this page, provide information about problem gambling, assist with account closure or self-exclusion, and point you toward appropriate resources. No enquiry is too small — if something is worrying you about your gambling, please get in touch.
Our responsible gaming support team is available around the clock. Reach us by email and expect an acknowledgement within 2 hours for responsible gaming enquiries.
[email protected]Support hours: 24/7 | Language: English | Timezone: BST (UTC+6)
If gambling is causing you immediate financial or emotional distress, please stop playing and step away from the Platform immediately. Contact a trusted family member or friend, and reach out to our support team. You are not alone — help is available.
[email protected]We will respond with priority to any message marked urgent.
When you contact ac665 about a responsible gaming concern, here is what you can expect:
Whether you are a new player on ac665 or a long-time member of our community, following a set of consistent safer gambling habits will help ensure that your time on the Platform remains enjoyable and well within your means. The following guidance is drawn from established responsible gaming best practices and is tailored for players in Bangladesh.
ac665 is committed to giving every Bangladeshi player a safe, fair, and enjoyable gaming experience. Explore our games responsibly, and remember that our support team is always here if you need help. 18+ only.